I think it is important to exercise empathy while communicating with someone if it is needed. Empathy is an important skill in interpersonal communication. According to the book empathy is the ability to show your conversational partner that you understand his or her situation and that you share his or her emotional reactions to it.
I think Empathy is very important because people come to seek understanding from other people while they are in a crisis and if you do not show any empathy towards that person and try understand their problems then you could perhaps hurt the other persons feelings and they might not want to talk to you about pressing issues that are brothering them anymore because you do not take the time to understand them.
I was actually thinking about becoming a social worker and I believe a big part of being a social worker is showing empathy and understanding where your patient or client is coming from and trying to help them in anyway possible and letting them know you understand and care.
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